Sr. Global Clinical Operations Manager, US & CAN

Carrot
United States, Canada
Workplace: RemoteFull timeUSD 95,000 - 105,000 annuallyFunction: Laboratory & Clinical OperationsExperience: 2-4 yearsEducation: bachelorsSkills: ["Relationship management","Negotiation","Communication","Stakeholder management","Process improvement"]

Own relationships with fertility clinic partners across the U.S. and Canada, managing a defined portion of Carrot’s provider network. Support contract and rate negotiations, resolve partner escalations, and proactively flag partnership risks that affect member experience and outcomes. Track and analyze network KPIs, synthesize data and market insights into internal recommendations, and partner cross-functionally to improve workflows, templates, tooling, and scalable documentation processes.

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FursaFursa
Carrot
Carrot
4 days ago

Sr. Global Clinical Operations Manager, US & CAN

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Last checked: 10 hours agoStatus: Live

Job Summary

Own relationships with fertility clinic partners across the U.S. and Canada, managing a defined portion of Carrot’s provider network. Support contract and rate negotiations, resolve partner escalations, and proactively flag partnership risks that affect member experience and outcomes. Track and analyze network KPIs, synthesize data and market insights into internal recommendations, and partner cross-functionally to improve workflows, templates, tooling, and scalable documentation processes.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a defined portion of Carrot’s provider network by building and maintaining relationships across assigned clinics, networks, and geographies.
  • •Participate in provider contract negotiations and rate discussions, escalating when appropriate.
  • •Support provider escalations and complex issue resolution to drive timely outcomes.
  • •Define, track, and analyze partnership and network KPIs, including contract progression, coverage expansion, and provider utilization.
  • •Synthesize data, partner feedback, and market trends into recommendations; improve clinic workflows and end-to-end member experience.
  • •Own the accuracy and integrity of partnership data, documentation, and deal status across core systems and knowledge bases.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceRetirement SavingsParental Leave

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •2–4 years of experience in partnerships or account management with relationship management and negotiation exposure.
  • •Demonstrated understanding of fertility clinic practices, patient journeys, and office operations.
  • •Strong knowledge of medical billing and coding, particularly within fertility care.
  • •Experience using CRM or tracking tools (e.g., Salesforce or Airtable) to manage partnerships and clinic data.
Experience:2-4 yearsHealthcareFertilityProvider networks
Education:Bachelor's
Skills:Relationship managementNegotiationCommunicationStakeholder managementProcess improvement
Languages:English
Tech Stack:SalesforceAirtableGoogle SheetsGoogle DocsZoomJiraCRM

Company Brief

Carrot
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Industry: HealthTech
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