Learning Coach

Stepful
New York
Workplace: RemoteContractUSD 18 - 20 hourlyFunction: Education & TrainingExperience: 1+ yearsSkills: ["Communication","Organization","Judgment","Initiative"]

Serve as a proactive Learning Coach for a cohort of Stepful students, guiding them from their first week through graduation and into healthcare employment. Own an end-to-end caseload by tracking academic progress, attendance, and payment status, identifying at-risk students early, and creating individualized success plans. Reach students through email, text, and phone, document every touchpoint in coaching/CRM tools, and partner with instructors and Student Operations to resolve blockers and improve cohort outcomes.

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FursaFursa
Stepful
Stepful
4 days ago

Learning Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a proactive Learning Coach for a cohort of Stepful students, guiding them from their first week through graduation and into healthcare employment. Own an end-to-end caseload by tracking academic progress, attendance, and payment status, identifying at-risk students early, and creating individualized success plans. Reach students through email, text, and phone, document every touchpoint in coaching/CRM tools, and partner with instructors and Student Operations to resolve blockers and improve cohort outcomes.
Location: New York
Workplace: Remote
Employment Type: Contract
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Proactively reach out to your caseload via email, text, and phone to keep students engaged and on track
  • •Build individualized success plans for at-risk students by addressing academic, motivational, or personal barriers
  • •Monitor students’ academic progress, attendance, and payment status throughout the program
  • •Log every touchpoint in Stepful’s coaching and CRM tools to maintain complete student records
  • •Partner with instructors and Student Operations to escalate at-risk cases and recurring blockers quickly

Pay and Benefits

Salary: USD 18 - 20 hourly

Key Requirements

  • •1+ years of experience in student coaching, academic advising, career services, customer success, or a people-facing support role
  • •Comfort managing high-volume outreach and follow-up across email, text, and phone
  • •Strong written and verbal communication skills for sensitive or high-stakes conversations
  • •Highly organized with the discipline to manage a full caseload without students falling through the cracks
  • •Comfort learning new tools quickly, including CRM or case-management platforms
Experience:1+ yearsHealthcareEdTechWorkforce-training
Skills:CommunicationOrganizationJudgmentInitiative
Tech Stack:CRMCase-management platformsFrontHubSpot

Company Brief

Stepful
Stepful provides a digital platform offering tools for habit formation, goal setting, and small daily actions to help users improve productivity, wellbeing, and long-term personal development through structured routines and tracking features.
Industry: Wellness & Preventive Health
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