Technical Writer

Zipline
United States
Workplace: RemoteFull timeUSD 67,000 - 70,500 annuallyFunction: Content & Editorial (Writing/Editing)Skills: ["Written communication","Verbal communication","Accessibility mindset","Collaboration","Technical communication"]

Research, draft, edit, and publish user-centric support articles, release notes, and user guides for a B2B SaaS platform. Partner with Instructional Designers to co-create learning content for a Neon One Academy, translating complex software workflows and APIs into clear steps. Maintain and audit documentation as the product evolves, ensuring content aligns with brand voice, accessibility standards, and AI-friendly, structured formats optimized for RAG/AI retrieval.

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FursaFursa
Zipline
Zipline
2 days ago

Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Research, draft, edit, and publish user-centric support articles, release notes, and user guides for a B2B SaaS platform. Partner with Instructional Designers to co-create learning content for a Neon One Academy, translating complex software workflows and APIs into clear steps. Maintain and audit documentation as the product evolves, ensuring content aligns with brand voice, accessibility standards, and AI-friendly, structured formats optimized for RAG/AI retrieval.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Draft, edit, and publish user-friendly support articles, release notes, and user guides for the software platform.
  • •Co-create and structure educational courses and learning paths for the Neon One Academy with Instructional Designers.
  • •Translate complex software mechanics, APIs, and workflows into clear, actionable steps for nonprofit professionals.
  • •Structure and format documentation using AI-friendly writing principles optimized for RAG/AI search models.
  • •Audit, refresh, and maintain existing support and Academy content as new updates, bug fixes, or features are released.

Pay and Benefits

Salary: USD 67,000 - 70,500 annually

Key Requirements

  • •3+ years of experience in technical writing, product documentation, or technical content creation in a B2B SaaS environment.
  • •Experience using AI writing/editing tools to improve productivity and automate routine tasks.
  • •Understanding of NLP/LLM retrieval systems and ability to write structured, machine-readable documentation.
  • •Experience partnering with Instructional Designers or Learning & Development/Training teams to align documentation with curriculum.
  • •Ability to work with Product Managers, Support Engineers, and UX Designers to gather technical details and distill them for end users.
Experience:B2B SaaSNonprofit tech
Skills:Written communicationVerbal communicationAccessibility mindsetCollaborationTechnical communication
Tech Stack:AI toolsLLMsNLPZendeskSalesforce KnowledgeIntercom

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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