Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide real-time customer assistance through live chat, resolving inquiries, issues, and complaints to ensure a positive customer experience. Use product knowledge to recommend solutions, escalate complex problems to the right teams, and proactively identify customer needs. Accurately document interactions and stay current on company products, services, and policies. Work flexible hours, including weekends and evenings, to support customers across time zones.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage with customers through live chat to provide timely and professional support.
•Resolve customer inquiries, issues, and complaints to maintain a positive experience.
•Use product knowledge to offer personalized solutions and recommendations.
•Escalate complex issues to appropriate teams or departments for resolution.
•Document customer interactions accurately and stay current on products, services, and policies.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•Proven experience in a customer service or support role, preferably in a live chat environment.
•Excellent written and verbal communication skills with a strong command of language.
•Ability to multitask and prioritize tasks effectively in a fast-paced environment.
•Strong problem-solving skills and the ability to think quickly on your feet.
•Tech-savvy proficiency using live chat software and other customer support tools.

Skills:CommunicationMultitaskingProblem-solvingCustomer satisfactionSelf-driven

Tech Stack:Live chat softwareCustomer support tools

Company Brief

Qureos

Website

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Qureos

4 days ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage with customers through live chat to provide timely and professional support.
•Resolve customer inquiries, issues, and complaints to maintain a positive experience.
•Use product knowledge to offer personalized solutions and recommendations.
•Escalate complex issues to appropriate teams or departments for resolution.
•Document customer interactions accurately and stay current on products, services, and policies.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•Proven experience in a customer service or support role, preferably in a live chat environment.
•Excellent written and verbal communication skills with a strong command of language.
•Ability to multitask and prioritize tasks effectively in a fast-paced environment.
•Strong problem-solving skills and the ability to think quickly on your feet.
•Tech-savvy proficiency using live chat software and other customer support tools.

Skills:CommunicationMultitaskingProblem-solvingCustomer satisfactionSelf-driven

Tech Stack:Live chat softwareCustomer support tools

Company Brief

Qureos

Website