Senior Client Care Specialist (Float Teller)

Western Alliance Bancorp
United States
Full timeUSD 24 - 30 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Client service","Problem solving","Communication","Multitasking","Risk management"]

Deliver high-touch client service by processing complex transactions and responding to inquiries for both customers and internal partners. Work in a fast-paced, multi-system environment handling time-sensitive requests, verifying client identity, and escalating issues appropriately. Meet service level standards across customer service, turnaround time, cross-selling goals, risk management, and regulatory compliance while providing support from general navigation to in-depth banking interfaces.

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Western Alliance Bancorp
Western Alliance Bancorp
2 days ago

Senior Client Care Specialist (Float Teller)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver high-touch client service by processing complex transactions and responding to inquiries for both customers and internal partners. Work in a fast-paced, multi-system environment handling time-sensitive requests, verifying client identity, and escalating issues appropriately. Meet service level standards across customer service, turnaround time, cross-selling goals, risk management, and regulatory compliance while providing support from general navigation to in-depth banking interfaces.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Accurately and efficiently process transactions and respond to client inquiries and requests with professional, precise, and client-centric communication.
  • •Resolve client issues end-to-end in person or via telephone, email, or written correspondence, considering urgency and escalating when needed.
  • •Meet service level standards across customer service, turnaround time, cross-selling goals, risk management, regulatory compliance, audit soundness, and productivity.
  • •Verify client identity using client verification procedures prior to releasing information or assisting with transactions.
  • •Provide support ranging from general navigation to in-depth technical banking interfaces, and recommend appropriate products and services while mitigating risk.

Pay and Benefits

Salary: USD 24 - 30 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalTime Off401kTuition AssistanceWellness Stipend

Key Requirements

  • •2+ years of related experience in customer service, branch banking operations, treasury management services, or a similar field.
  • •High school diploma required.
  • •Entry-level to intermediate knowledge of general banking, loans, treasury management, and other commercial banking products/services.
  • •Entry-level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and industry standards.
  • •Advanced speaking and writing communication skills; call center or cash handling experience is preferred.
Experience:2+ years
Education:High School
Skills:Client serviceProblem solvingCommunicationMultitaskingRisk management
Tech Stack:TelephoneEmailWritten correspondence

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn