Senior Fraud Specialist / Supervisor

Raya Holding
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-4 yearsSkills: ["Result orientation","Operational awareness","Building networks","Customer centricity","Influencing partners"]

Oversee fraud prevention across debit card, ATM, ACH, checks, and online transactions for consumer and business accounts. Document and improve control processes, manage fraud loss planning and variances, and develop fraud awareness training. Investigate dealer transaction activity for commission fraud, maintain fraud procedures within the Fraud Manual, analyze fraud trends and MIS, and report monthly results. Guide direct reports to ensure fraud risk operations follow division concepts and credit policies.

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FursaFursa
Raya Holding
Raya Holding
4 years ago

Senior Fraud Specialist / Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live

Job Summary

Oversee fraud prevention across debit card, ATM, ACH, checks, and online transactions for consumer and business accounts. Document and improve control processes, manage fraud loss planning and variances, and develop fraud awareness training. Investigate dealer transaction activity for commission fraud, maintain fraud procedures within the Fraud Manual, analyze fraud trends and MIS, and report monthly results. Guide direct reports to ensure fraud risk operations follow division concepts and credit policies.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Assist customers with electronic/check fraudulent and merchant dispute transactions across debit card, ATM, ACH, checks, and online channels.
  • •Document current control processes and recommend enhancements; establish and maintain fraud procedures in the Fraud Manual and ensure compliance with credit policies.
  • •Develop and manage fraud loss planning, monitor variances, and submit monthly fraud trend reports to the Senior Fraud Manager.
  • •Investigate dealer transactions to prevent commission fraud and apply penalty schemes for violations; audit quality of sale.
  • •Research and report advanced fraud issues, analyze MIS to maximize cost/quality efficiency, and guide direct reports to maintain division standards.

Key Requirements

  • •1–4 years of experience in fraud-related investigations and fraud risk operations.
  • •Experience handling escalated customer service issues in a fraud context.
  • •Proficiency with Microsoft Excel and Word to analyze data and prepare reports.
  • •Ability to document control processes and recommend enhancements to fraud procedures.
  • •Ability to influence internal and external partners and provide guidance to direct reports.
Experience:1-4 yearsFinancial servicesInvestmentSecuritiesFunds
Skills:Result orientationOperational awarenessBuilding networksCustomer centricityInfluencing partners
Tech Stack:Microsoft ExcelMicrosoft Word

Eligibility

Nationality:Egypt

Company Brief

Raya Holding
Egyptian diversified holding company with businesses across IT services, contact centers, consumer electronics, logistics, and financial services. Operates through multiple subsidiaries serving enterprise, government, and consumer customers across the Middle East and Africa.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cairo, Egypt
Founded: 1999
WebsiteLinkedIn