Lead CSR/Teller - Bonita Bay/Bonita Springs FL - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Independent judgment","Risk awareness","Confidentiality","Problem resolution"]

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to deepen customer relationships, listen to needs, and follow up to resolve issues. Handle extensive cash operations, maintain accurate balancing and confidentiality, and keep current on retail policies and procedures. Collaborate with the Financial Center Manager on cash counts and reporting, refer customers to bankers and partners, and assist by training newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lead CSR/Teller - Bonita Bay/Bonita Springs FL - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to deepen customer relationships, listen to needs, and follow up to resolve issues. Handle extensive cash operations, maintain accurate balancing and confidentiality, and keep current on retail policies and procedures. Collaborate with the Financial Center Manager on cash counts and reporting, refer customers to bankers and partners, and assist by training newly hired Customer Service Representatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including consultative referrals to appropriate business partners.
  • •Deepen customer relationships by listening to customer needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, provide timely correspondence, and resolve issues while maintaining confidentiality.
  • •Perform operations including completing monthly cash counts, supporting monthly FCA requests, and maintaining balanced records aligned with policy.
  • •Collaborate with the Financial Center Manager on daily office responsibilities and assist with training newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma/GED.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Extensive cash-handling experience and ability to manage extensive cash operations.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceIndependent judgmentRisk awarenessConfidentialityProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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