Call Center Operator

Qureos
Atlanta
Workplace: OnsiteFull timeUSD 54,890 - 62,900 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Organisation","Time management","Problem-solving","Attention to detail","Teamwork"]

Serve as the first point of contact for clients, professionally handling incoming calls and correspondence and routing enquiries to the right personnel. Answer questions on project status, services, and billing, and schedule appointments, site visits, and consultations for project management and sales teams. Maintain accurate call logs and client records in the company database, resolve customer concerns, and provide general administrative support to keep office operations running smoothly.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for clients, professionally handling incoming calls and correspondence and routing enquiries to the right personnel. Answer questions on project status, services, and billing, and schedule appointments, site visits, and consultations for project management and sales teams. Maintain accurate call logs and client records in the company database, resolve customer concerns, and provide general administrative support to keep office operations running smoothly.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle incoming calls and correspondence, directing enquiries to the appropriate personnel.
  • •Be the primary point of contact for client questions on project status, services, and billing.
  • •Schedule and coordinate appointments, site visits, and consultations for project management and sales teams.
  • •Record and maintain detailed call logs and client information in the company database.
  • •Resolve customer concerns and escalate complex issues to senior staff as needed.

Pay and Benefits

Salary: USD 54,890 - 62,900 annually

Key Requirements

  • •Proven experience in a call centre, customer service, or a client-facing administrative role.
  • •Strong verbal and written communication skills with a professional, courteous phone manner.
  • •Excellent organisational and time-management skills, able to handle multiple tasks simultaneously.
  • •Proficiency with Microsoft Office Suite and experience with CRM software.
  • •A proactive approach to problem-solving with high attention to detail.
Experience:ConstructionConcreteExcavation
Skills:CommunicationOrganisationTime managementProblem-solvingAttention to detailTeamwork
Tech Stack:Microsoft Office SuiteCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn