TikTok Local Services - Creator & Content Policy Manager

TikTok
Singapore
Full timeFunction: Content & Editorial (Writing/Editing)Experience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Programme management","Communication","Cross-functional influence","Proactive","Independent","Handling ambiguity"]

Own creator and content governance for TikTok Local Services by designing and implementing end-to-end trust and experience programs. Analyze issues from data and user feedback, define policies for regulatory, compliance, cultural, and promotional risks, and implement lifecycle governance across onboarding/offboarding and account health. Partner with cross-functional teams (Algorithm, Product, Engineering, Legal), balance risk with sustainable growth, and run data-driven monitoring and emergency investigations.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Local Services - Creator & Content Policy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own creator and content governance for TikTok Local Services by designing and implementing end-to-end trust and experience programs. Analyze issues from data and user feedback, define policies for regulatory, compliance, cultural, and promotional risks, and implement lifecycle governance across onboarding/offboarding and account health. Partner with cross-functional teams (Algorithm, Product, Engineering, Legal), balance risk with sustainable growth, and run data-driven monitoring and emergency investigations.
Location: Singapore
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Devise governance strategies to ensure trust in the creator and content ecosystem of TikTok Local Services.
  • •Analyze issues using data and user feedback; formulate governance strategies and implement measures to enhance ecosystem safety with cross-functional teams.
  • •Establish policies to govern regulatory, compliance, cultural, and promotional issues; regulate risks and quality across the ecosystem.
  • •Build a creator lifecycle governance strategy system (onboarding, offboarding, benefits/funds control, account health) and improve governance efficiency.
  • •Monitor the ecosystem using data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed.

Key Requirements

  • •5+ years driving data-driven governance and experience programs within O2O, local services, e-commerce, trust & safety, or related areas.
  • •Hands-on experience regulating merchant/creator risks and running governance & experience programmes.
  • •Bachelor’s degree or above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, or Data Analytics.
  • •Proficiency using analytical and querying tools for data analysis, including SQL, Python, and Excel.
  • •Ability to manage complex programmes/projects and communicate effectively across multiple cross-functional teams.
Experience:5+ yearsO2OLocal servicesE-commerceStrategy consultingTrust and safetyContent risksSeller risksGovernance & experience programs
Education:Bachelor's in Mathematics, Statistics, Engineering, Data Analytics (preferred)
Skills:Strategic thinkingProgramme managementCommunicationCross-functional influenceProactiveIndependentHandling ambiguity
Tech Stack:SQLPythonExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn