Sr. Software Engineer (Integrations)

Dialpad
Bengaluru
Workplace: HybridFull timeFunction: Software EngineeringExperience: 7+ yearsSkills: ["Communication","Collaboration","Autonomy","Mentorship","Problem-solving"]

Lead the design, development, and reliability of Dialpad’s native integrations, enabling real-time automation and data transfer between Dialpad and core SaaS systems. Own a functional area within the Integrations platform, translating customer and business needs into robust solutions. Build and scale backend services, APIs, workers, webhooks, and workflows for a large customer base, partner with stakeholders, and mentor engineers while debugging production issues across integrations and third-party platforms.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dialpad
Dialpad
4 days ago

Sr. Software Engineer (Integrations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the design, development, and reliability of Dialpad’s native integrations, enabling real-time automation and data transfer between Dialpad and core SaaS systems. Own a functional area within the Integrations platform, translating customer and business needs into robust solutions. Build and scale backend services, APIs, workers, webhooks, and workflows for a large customer base, partner with stakeholders, and mentor engineers while debugging production issues across integrations and third-party platforms.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical design, development, maintenance, and reliability of key native integrations across Dialpad’s Integrations platform.
  • •Build and enhance integrations with systems including Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, and Google Workspace.
  • •Lead delivery of Agentic AI-compatible integrations that automate workflows and connect Dialpad actions with external systems.
  • •Develop backend services, APIs, workers, webhooks, data transfer flows, UI components, and automation workflows that scale.
  • •Debug complex production issues across Dialpad services and third-party platforms, write design/spec documents, and mentor engineers.

Key Requirements

  • •7+ years of professional experience as a software engineer (or equivalent practical experience).
  • •Experience owning backend, full-stack, platform, or integration systems end-to-end in production (design, implementation, launch, monitoring, and maintenance).
  • •Experience building integrations, APIs, webhooks, event-driven and/or distributed systems and customer-facing platform features.
  • •Strong testing, debugging, and troubleshooting skills across distributed systems and third-party platform boundaries.
  • •Experience with OAuth, permission models, API rate limits, webhooks, event delivery, retries, idempotency, and third-party constraints.
Experience:7+ yearsIntegrationsAPIsWebhooksDistributed systems
Skills:CommunicationCollaborationAutonomyMentorshipProblem-solving
Languages:English
Tech Stack:PythonVue.jsRedisGoogle CloudAIOAuthAPIsWebhooksGoogle Workspace

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn