Customer Success Representative

Jetson
North Vancouver
Workplace: OnsiteFull timeUSD 75,000+Function: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Customer focus","Proactive follow-up","Cross-functional collaboration"]

Guide homeowners through the full onboarding-to-install journey, serving as their trusted point of contact from sign-up through installation completion. Manage pre-installation steps, scheduling for walk-throughs and installs, and follow up in the 30 days leading up to installation to ensure requirements are met. Collaborate with Sales, Operations, and Installers to keep projects on track while maintaining accurate customer records in the company CRM.

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Jetson
Jetson
1 month ago

Customer Success Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Guide homeowners through the full onboarding-to-install journey, serving as their trusted point of contact from sign-up through installation completion. Manage pre-installation steps, scheduling for walk-throughs and installs, and follow up in the 30 days leading up to installation to ensure requirements are met. Collaborate with Sales, Operations, and Installers to keep projects on track while maintaining accurate customer records in the company CRM.
Location: North Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Guide customers through all pre-installation steps to ensure they are install-ready.
  • •Manage scheduling for walk-throughs and installations.
  • •Use proactive outbound channels (video calls, phone, text/SMS, email) to manage expectations and deliverables.
  • •Handle requotes as needed in collaboration with the field service manager and sales.
  • •Serve as the primary point of contact after a deposit and track milestones in the CRM to report progress.

Pay and Benefits

Salary: USD 75,000
Perks:DentalVisionLife InsuranceHealth InsuranceDisability InsuranceLearning BudgetParental Leave

Key Requirements

  • •1–3 years of experience in Customer Success, Account Management, Sales, or a related field.
  • •Strong verbal and written communication skills.
  • •Experience working in a CRM system (e.g., HubSpot, Salesforce).
  • •Comfort working in a startup or growth-stage environment.
Experience:1-3 yearsCustomer successAccount managementSalesStartup
Skills:CommunicationCustomer focusProactive follow-upCross-functional collaboration
Languages:English
Tech Stack:HubSpotSalesforceCRMGoogle Meet

Company Brief

Jetson
Designs and sells smart sleep and home comfort products, including adjustable mattresses, smart bases, pillows, and connected bedding accessories aimed at improving sleep quality through ergonomic design and technology-enhanced features.
Industry: Consumer Goods
Website