Jetson

1 week ago

Customer Success Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Guide homeowners through the full onboarding-to-install journey, serving as their trusted point of contact from sign-up through installation completion. Manage pre-installation steps, scheduling for walk-throughs and installs, and follow up in the 30 days leading up to installation to ensure requirements are met. Collaborate with Sales, Operations, and Installers to keep projects on track while maintaining accurate customer records in the company CRM.

Location: North Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Guide customers through all pre-installation steps to ensure they are install-ready.
•Manage scheduling for walk-throughs and installations.
•Use proactive outbound channels (video calls, phone, text/SMS, email) to manage expectations and deliverables.
•Handle requotes as needed in collaboration with the field service manager and sales.
•Serve as the primary point of contact after a deposit and track milestones in the CRM to report progress.

Pay and Benefits

Salary: USD 75,000

Perks:DentalVisionLife InsuranceHealth InsuranceDisability InsuranceLearning BudgetParental Leave

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Sales, or a related field.
•Strong verbal and written communication skills.
•Experience working in a CRM system (e.g., HubSpot, Salesforce).
•Comfort working in a startup or growth-stage environment.

Experience:1-3 yearsCustomer successAccount managementSalesStartup

Skills:CommunicationCustomer focusProactive follow-upCross-functional collaboration

Languages:English

Tech Stack:HubSpotSalesforceCRMGoogle Meet

Company Brief

Jetson

Designs and sells smart sleep and home comfort products, including adjustable mattresses, smart bases, pillows, and connected bedding accessories aimed at improving sleep quality through ergonomic design and technology-enhanced features.

Industry: Consumer Goods

Website

Loading job details...

Preparing the role view and application actions.

Jetson

1 week ago

Customer Success Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: North Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Guide customers through all pre-installation steps to ensure they are install-ready.
•Manage scheduling for walk-throughs and installations.
•Use proactive outbound channels (video calls, phone, text/SMS, email) to manage expectations and deliverables.
•Handle requotes as needed in collaboration with the field service manager and sales.
•Serve as the primary point of contact after a deposit and track milestones in the CRM to report progress.

Pay and Benefits

Salary: USD 75,000

Perks:DentalVisionLife InsuranceHealth InsuranceDisability InsuranceLearning BudgetParental Leave

Key Requirements

•1–3 years of experience in Customer Success, Account Management, Sales, or a related field.
•Strong verbal and written communication skills.
•Experience working in a CRM system (e.g., HubSpot, Salesforce).
•Comfort working in a startup or growth-stage environment.

Experience:1-3 yearsCustomer successAccount managementSalesStartup

Skills:CommunicationCustomer focusProactive follow-upCross-functional collaboration

Languages:English

Tech Stack:HubSpotSalesforceCRMGoogle Meet

Company Brief

Jetson

Industry: Consumer Goods

Website