IT Support Engineer

Stability
United States
Workplace: RemoteFull timeUSD 85,000 - 120,000 annuallyFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Communication","Attention to detail","Service orientation","Independent problem-solving","Prioritization"]

Provide day-to-day IT support across a globally distributed organization, covering hardware, software, identity, network, and cloud application issues. Own onboarding and offboarding, device provisioning, access management, and endpoint administration, administering tools like Okta and Google Workspace plus device-management platforms such as Iru/Kandji. Troubleshoot macOS and Windows, maintain asset inventory and documentation, support access reviews and incident response, and improve workflows through automation and integrations, including emerging AI productivity tools and MCP.

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FursaFursa
Stability
Stability
6 days ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide day-to-day IT support across a globally distributed organization, covering hardware, software, identity, network, and cloud application issues. Own onboarding and offboarding, device provisioning, access management, and endpoint administration, administering tools like Okta and Google Workspace plus device-management platforms such as Iru/Kandji. Troubleshoot macOS and Windows, maintain asset inventory and documentation, support access reviews and incident response, and improve workflows through automation and integrations, including emerging AI productivity tools and MCP.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide timely technical support across hardware, software, identity, network, and cloud application issues.
  • •Own employee onboarding and offboarding, including device setup, account provisioning, and application access.
  • •Configure, deploy, secure, track, and maintain laptops and other IT equipment, including administering Okta and Google Workspace plus device-management tools like Iru/Kandji.
  • •Administer identity and access management (SSO/MFA), endpoint security, and SaaS applications; troubleshoot macOS and Windows issues (with opportunities for Linux support).
  • •Maintain accurate asset inventory and IT documentation, resolve issues independently and escalate complex matters, and support access reviews, compliance initiatives, and incident response.

Pay and Benefits

Salary: USD 85,000 - 120,000 annually

Key Requirements

  • •Experience in IT support, desktop support, systems administration, or a related technical role.
  • •Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications.
  • •Experience administering Google Workspace and device-management tools such as Iru/Kandji or Jamf.
  • •Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration.
  • •Strong troubleshooting skills and the ability to independently manage issues and priorities.
Skills:TroubleshootingCommunicationAttention to detailService orientationIndependent problem-solvingPrioritization
Languages:English
Tech Stack:OktaGoogle WorkspaceIruKandjiJamfSSOMFAEndpoint securitySaaSSlackZoomAtlassianGitHubMacOSWindowsLinuxAWSGoogle CloudPythonJavaScript

Company Brief

Stability
Develops open-source generative AI models and tools, including image synthesis (Stable Diffusion) and multimodal foundations, enabling creators and businesses to build AI-driven media and applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2020
WebsiteLinkedIn