NTT

1 month ago

Helpdesk Senior Associate-IT Desk support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide IT service desk support for end-users in Bangalore, handling issues across devices, applications, and business processes. Record, update, and escalate support tickets promptly, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help identify and implement improvements to process and technology, working independently in a diverse global team.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements for IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong communication with stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•IT software and hardware troubleshooting knowledge for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently in a diverse global team.

Skills:Customer serviceCommunicationTroubleshootingIndependent workTeamwork

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT