Autodesk

1 month ago

Technical Support Specialist, BIM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join Autodesk's support team as a BIM Technical Support Specialist. You will resolve BIM 360 and Forma issues via phone, chat, and web, guide customers through workflows, contribute to knowledge base, and help improve products. Reporting to a Support Manager, you will collaborate with global teams to ensure timely, high-quality customer outcomes.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Respond to BIM 360 / Forma support requests
•Prioritize critical technical issues and monitoring of service level compliance
•Document support interactions in a company-wide case management system
•Advance unresolved issues to senior staff as required
•Research, verify, and document product defects

Key Requirements

•Bachelor's degree or related
•2+ years of BIM industry experience
•Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a production environment
•Strong customer service, troubleshooting, and analytical skills
•Strong written and verbal English communication skills. Additional language skills are advantageous

Experience:2+ yearsBIMBIM360FormaAEC

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTroubleshootingAnalytical

Languages:English

Tech Stack:BIM360FormaBIMFieldGluePlanDocs

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Technical Support Specialist, BIM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Respond to BIM 360 / Forma support requests
•Prioritize critical technical issues and monitoring of service level compliance
•Document support interactions in a company-wide case management system
•Advance unresolved issues to senior staff as required
•Research, verify, and document product defects

Key Requirements

•Bachelor's degree or related
•2+ years of BIM industry experience
•Proficiency or familiarity using Forma/BIM related software (Field, Glue, Plan, Docs) in a production environment
•Strong customer service, troubleshooting, and analytical skills
•Strong written and verbal English communication skills. Additional language skills are advantageous

Experience:2+ yearsBIMBIM360FormaAEC

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTroubleshootingAnalytical

Languages:English

Tech Stack:BIM360FormaBIMFieldGluePlanDocs

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor