AVP, Executive Premier Service Manager

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Interpersonal communication","Risk and controls mindset","Self-motivated teamwork","Multi-priority management"]

Own end-to-end premium servicing for Premier Banking clients, handling account maintenance, payments support, troubleshooting, and follow-ups with a high bar for confidentiality and responsiveness. Execute client requests first-time using verification, approvals, and documentation checks. Strengthen vigilance for SCC/PEP/VIP red flags and improve governance through audit-ready service notes and evidence trails. Drive KYC/CDD/EDD progression by coordinating document follow-ups, queue management, and coordination across teams including Contact Centre, branches, Operations, onboarding/KYC, and Compliance/FCC.

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FursaFursa
HSBC
HSBC
18 hours ago

AVP, Executive Premier Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own end-to-end premium servicing for Premier Banking clients, handling account maintenance, payments support, troubleshooting, and follow-ups with a high bar for confidentiality and responsiveness. Execute client requests first-time using verification, approvals, and documentation checks. Strengthen vigilance for SCC/PEP/VIP red flags and improve governance through audit-ready service notes and evidence trails. Drive KYC/CDD/EDD progression by coordinating document follow-ups, queue management, and coordination across teams including Contact Centre, branches, Operations, onboarding/KYC, and Compliance/FCC.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver end-to-end premium servicing across account maintenance, payments support, troubleshooting, and follow-ups while meeting confidentiality and responsiveness expectations.
  • •Execute client requests first-time using stringent verification, approvals, and documentation checks to reduce rework and delays.
  • •Provide heightened vigilance for Special Category Clients (SCC), Politically Exposed Persons (PEP), and VIPs by identifying and escalating red flags.
  • •Strengthen governance outcomes with disciplined recordkeeping, clear service notes, and complete evidence trails for reviews and audits.
  • •Drive KYC/CDD/EDD case progression by coordinating document follow-ups, appointments, reminders, and managing queues and prioritisation within agreed timelines.

Key Requirements

  • •Hold a degree with relevant experience in a retail banking environment.
  • •Apply strong banking and product knowledge to support premium clients.
  • •Demonstrate excellent interpersonal and communication skills with a customer service orientation.
  • •Use a strong risk-and-controls mindset with experience in KYC/CDD/EDD, verification standards, and maintaining audit-ready documentation.
  • •Manage multiple priorities under tight timelines, including effective queue/case management and coordination across frontline, Operations and Compliance/FCC.
Experience:Retail banking
Skills:Customer service orientationInterpersonal communicationRisk and controls mindsetSelf-motivated teamworkMulti-priority management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn