Service Advisor- Philpott Toyota

Sonic Automotive
Netherlands
Workplace: OnsiteFull timeUSD 40,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by welcoming customers, documenting vehicle concerns, and coordinating with technicians to ensure timely diagnosis, service, and repairs. Explain recommended work, provide estimates and repair timelines, schedule appointments, and maintain accurate service records. Handle payments and billing inquiries, follow up for satisfaction, resolve complaints, and stay current on automotive technologies and maintenance schedules.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor- Philpott Toyota

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a key member of the service team by welcoming customers, documenting vehicle concerns, and coordinating with technicians to ensure timely diagnosis, service, and repairs. Explain recommended work, provide estimates and repair timelines, schedule appointments, and maintain accurate service records. Handle payments and billing inquiries, follow up for satisfaction, resolve complaints, and stay current on automotive technologies and maintenance schedules.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues
  • •Provide detailed explanations of recommended services and obtain customer approval for repairs
  • •Coordinate with service technicians to ensure timely completion and provide repair status updates
  • •Create and maintain detailed service records and prepare invoices with breakdowns of services performed
  • •Process payments, resolve billing inquiries and customer complaints, and follow up after service

Pay and Benefits

Salary: USD 40,000 - 100,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership
  • •Strong communication and customer service skills
  • •Knowledge of automotive systems with basic technical understanding
  • •Ability to multitask in a fast-paced environment
  • •Valid driver's license and a clean driving record
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn