Senior Operations Leader (Katunayake, LK)

Aramex
Sri Lanka
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4-6 yearsEducation: bachelorsSkills: ["Interpersonal skills","Team collaboration","Adaptability","Resilience","Communication skills","Problem solving","Leadership","Time management","Decision making","Negotiation"]

Lead and optimize Express operations in Katunayake, overseeing couriers, coordinating with customer account teams, and driving continuous improvement. Build efficient ground and airport operations, set KPIs, manage budgets and staffing, and introduce solutions tailored to client needs while ensuring quality and timely service.

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Aramex
Aramex
2 months ago

Senior Operations Leader (Katunayake, LK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Lead and optimize Express operations in Katunayake, overseeing couriers, coordinating with customer account teams, and driving continuous improvement. Build efficient ground and airport operations, set KPIs, manage budgets and staffing, and introduce solutions tailored to client needs while ensuring quality and timely service.
Location: Sri Lanka
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Communicate and coordinate with the customer account management teams in terms of capability and scheduling jobs to ensure timely action to the customer
  • •Maintain effective communication with internal and external parties
  • •Prepare, monitor, and control client incidents and complaints in coordination with the customer service and operations team members to ensure timely response to the CMT and Sales
  • •Handle and manage the daily outbound schedules and continuously look for alternative line haul solutions to improve the service in terms of transit time and cost
  • •Set KPIs and conduct annual performance evaluation for direct reports

Key Requirements

  • •Bachelor’s degree in business administration, Human Resources, or Finance.
  • •4-6 years’ experience in Express operation.
  • •Thorough understanding of Express operations and clearance.
  • •Strong English language skills; additional languages are preferred.
  • •Strong Leadership, coaching and mentoring skills.
Experience:4-6 yearsExpress operationsCouriersLogisticsOperations management
Education:Bachelor's
Skills:Interpersonal skillsTeam collaborationAdaptabilityResilienceCommunication skillsProblem solvingLeadershipTime managementDecision makingNegotiation
Languages:English
Tech Stack:IT systemsScanner technology

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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