Client Delivery Executive - CDE II

NTT
Irvine
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 5+ yearsEducation: mastersSkills: ["Client relationship management","Crisis management","Communication","Strategic advising","Organizational change management"]

Own end-to-end delivery of IT services for a specific client, ensuring contractual commitments, delivery quality, and client satisfaction. Lead crisis management/disaster planning, manage outage/escalation and missed SLA incidents, and drive project mitigation and client improvement plans. Partner with client leadership to grow service footprint, provide executive-level operations/strategic reviews, and manage revenue/cost/margin forecasts and account ramp-up/ramp-down resources. Coach delivery leaders and apply organizational change management best practices.

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FursaFursa
NTT
NTT
3 months ago

Client Delivery Executive - CDE II

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Job Summary

Own end-to-end delivery of IT services for a specific client, ensuring contractual commitments, delivery quality, and client satisfaction. Lead crisis management/disaster planning, manage outage/escalation and missed SLA incidents, and drive project mitigation and client improvement plans. Partner with client leadership to grow service footprint, provide executive-level operations/strategic reviews, and manage revenue/cost/margin forecasts and account ramp-up/ramp-down resources. Coach delivery leaders and apply organizational change management best practices.
Location: Irvine
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end delivery of NTT DATA services for a specific client, including contractual compliance.
  • •Monitor delivery quality and client satisfaction through interactions with key stakeholders and customer governance meetings.
  • •Develop and maintain crisis management/disaster plans, and manage outage/escalation/missed SLA incidents.
  • •Ensure accurate revenue/cost/margin forecasts and manage resources for account ramp-up/ramp-down.
  • •Coach and mentor a large team of delivery leaders and guide delivery leaders on aligning service offerings properly.

Key Requirements

  • •Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • •5+ years delivering services to customers in Manufacturing, Banking, Commercial, or Healthcare industries.
  • •8+ years transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace, and Consulting services.
  • •8+ years managing a highly leveraged service environment.
  • •Experience managing and monitoring delivery performance of direct reports, including coaching through performance management processes.
Experience:5+ yearsManufacturingBankingHealthcareCloud servicesInfrastructureSecurityConsulting
Education:Master's
Skills:Client relationship managementCrisis managementCommunicationStrategic advisingOrganizational change management
Tech Stack:ITIL Service Framework v4AIAutomationIncident responseChange lifecycleProduction escalations

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn