Customer Success Manager

Menlo Security
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Communication","Organization","Customer-focused"]

Own a portfolio of mid-market and emerging enterprise accounts, guiding customers through post-onboarding adoption of an Isolation-powered cloud security platform. Run QBRs, monitor health and engagement, and deliver enablement to improve product usage. Manage renewals, identify expansion opportunities with sales, and maintain account data in Salesforce/Gainsight. Serve as the voice of the customer by gathering feedback and partnering with Support/Engineering to resolve issues.

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Menlo Security
Menlo Security
1 day ago

Customer Success Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market and emerging enterprise accounts, guiding customers through post-onboarding adoption of an Isolation-powered cloud security platform. Run QBRs, monitor health and engagement, and deliver enablement to improve product usage. Manage renewals, identify expansion opportunities with sales, and maintain account data in Salesforce/Gainsight. Serve as the voice of the customer by gathering feedback and partnering with Support/Engineering to resolve issues.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the main point of contact for assigned accounts, focusing on project managers and security practitioners.
  • •Maintain regular customer cadences and run Quarterly Business Reviews (QBRs) to report usage, health metrics, and realized value.
  • •Drive product adoption by identifying underutilized features and delivering targeted enablement; proactively address low engagement or technical hurdles.
  • •Manage renewals and collaborate with Account Executives on expansion opportunities (upsell/cross-sell).
  • •Act as a bridge to Support/Engineering to resolve technical issues and gather customer feedback to inform Product priorities.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3–6 years of experience in customer success, account management, or a technical client-facing role in B2B SaaS.
  • •Bachelor’s degree in a relevant field or equivalent practical experience.
  • •Strong verbal and written communication skills to explain technical concepts to non-technical users.
  • •Ability to manage a high volume of accounts and prioritize effectively in a fast-paced environment.
  • •Foundational understanding of cybersecurity concepts including cloud security, network security, and zero trust.
Experience:3-6 yearsB2B SaaSCustomer successAccount management
Education:Bachelor's
Skills:Relationship buildingProblem-solvingCommunicationOrganizationCustomer-focused
Tech Stack:SalesforceGainsightSSOProxiesFirewalls

Company Brief

Menlo Security
Provides a cloud-based isolation platform and secure enterprise browser to protect organizations from web, email, and document-based cyberattacks by executing risky content remotely and preventing malware and data exfiltration.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series E+
Headquarters: Mountain View, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
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