American Express

1 week ago

Analyst - Merchant Force Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Drive MerchantForce enablement for American Express’s Merchant Acquisition and Client Management teams by executing the adoption strategy, improving user experience, and supporting sales productivity. Partner with regional stakeholders to define goals and KPIs, analyze Salesforce usage and engagement, and deliver field training. Own knowledge management, manage product communications, and stay current on Salesforce releases to inform new initiatives and roadmap input.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and forge strategic relationships with regional stakeholders to build partnerships.
•Define MerchantForce goals and KPIs with business stakeholders, and provide adoption data-driven insights.
•Consult with users to improve MerchantForce user experience and develop/manage user personas.
•Execute field MerchantForce enablement strategy and training to grow business and improve productivity.
•Be the product’s communication voice (newsletters, launch announcements, service alerts) and own knowledge management tools.

Key Requirements

•Experience with and/or strong understanding of sales and client management teams.
•Professional experience with CRM/Salesforce.com.
•Excellent bilingual communication skills (English & Spanish) with experience presenting to audiences at all levels.
•Ability to build relationships with stakeholders and influence without authority on high-visibility projects.
•Experience creating and delivering training content for a product.

Experience:SalesClient managementCRMSalesforce

Skills:Relationship buildingInfluencingCommunicationChange managementAttention to detail

Languages:EnglishSpanish

Tech Stack:SalesforceSalesforce.comCRMAnalytics

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

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American Express

1 week ago

Analyst - Merchant Force Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support and forge strategic relationships with regional stakeholders to build partnerships.
•Define MerchantForce goals and KPIs with business stakeholders, and provide adoption data-driven insights.
•Consult with users to improve MerchantForce user experience and develop/manage user personas.
•Execute field MerchantForce enablement strategy and training to grow business and improve productivity.
•Be the product’s communication voice (newsletters, launch announcements, service alerts) and own knowledge management tools.

Key Requirements

•Experience with and/or strong understanding of sales and client management teams.
•Professional experience with CRM/Salesforce.com.
•Excellent bilingual communication skills (English & Spanish) with experience presenting to audiences at all levels.
•Ability to build relationships with stakeholders and influence without authority on high-visibility projects.
•Experience creating and delivering training content for a product.

Experience:SalesClient managementCRMSalesforce

Skills:Relationship buildingInfluencingCommunicationChange managementAttention to detail

Languages:EnglishSpanish

Tech Stack:SalesforceSalesforce.comCRMAnalytics

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn