2 days ago

Commercial Outcomes Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a book of named B2B accounts, focusing on customers that are flat, at-risk, or need clearer paths to measurable impact. Partner with Solutions Consultants on account strategy, expansion qualification, and planning, and define mutual success plans that demonstrate ROI to executives. Drive NRR through proactive product adoption and identify when to engage Services for complex implementations.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts.
•Contribute to NRR through renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on shared account expansion and renewal strategy, including at-risk renewals.
•Define and maintain mutual success plans, demonstrating ROI to executive stakeholders via periodic business reviews.
•Facilitate use-case consultations and coordinate Services for complex or technical implementation needs to ensure successful outcomes.

Pay and Benefits

Salary: USD 110,000 - 165,000 annually

Perks:Equity

Key Requirements

•3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Ability to design usage-based workflows and manage program and stakeholder success plans across a book of accounts.

Experience:3+ yearsB2B software

Skills:Customer-facing discoveryCommercial awarenessStakeholder managementAgencyCustomer empathy

Tech Stack:Notion

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

2 days ago

Commercial Outcomes Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts.
•Contribute to NRR through renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on shared account expansion and renewal strategy, including at-risk renewals.
•Define and maintain mutual success plans, demonstrating ROI to executive stakeholders via periodic business reviews.
•Facilitate use-case consultations and coordinate Services for complex or technical implementation needs to ensure successful outcomes.

Pay and Benefits

Salary: USD 110,000 - 165,000 annually

Perks:Equity

Key Requirements

•3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Ability to design usage-based workflows and manage program and stakeholder success plans across a book of accounts.

Experience:3+ yearsB2B software

Skills:Customer-facing discoveryCommercial awarenessStakeholder managementAgencyCustomer empathy

Tech Stack:Notion

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor