Appliance Installation Coordinator

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 27.93 hourlyFunction: Executive & General ManagementSkills: ["Organization","Prioritization","Effective communication","Customer relationship building","Problem handling"]

Coordinate appliance installations for an assigned customer base by partnering with sales teams, reviewing and updating work orders, and scheduling pre-site, delivery, and installation events. Serve as the main point of contact for questions, concerns, and complaints, track installations by product type, and manage documentation and pricing. Handle returns and rescheduled appointments by writing credit memos and sales orders as needed.

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Ferguson
Ferguson
4 days ago

Appliance Installation Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Coordinate appliance installations for an assigned customer base by partnering with sales teams, reviewing and updating work orders, and scheduling pre-site, delivery, and installation events. Serve as the main point of contact for questions, concerns, and complaints, track installations by product type, and manage documentation and pricing. Handle returns and rescheduled appointments by writing credit memos and sales orders as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain relationships with an assigned customer base, including key accounts, to ensure satisfaction with products and services.
  • •Collaborate with sales teams to understand customer requirements.
  • •Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information, and product availability.
  • •Contact customers to schedule pre-site, delivery, and installation events; update the Installation Calendar with job conditions.
  • •Act as the point of contact for questions, concerns, and complaints; handle documentation and provide formal and final pricing for services requested.

Pay and Benefits

Salary: USD 15 - 27.93 hourly
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •Prior installation coordinating experience is strongly preferred.
  • •Apply expert-level product and installation knowledge.
  • •Organize and prioritize work and communicate effectively.
  • •Develop and maintain positive relationships with internal and external customers.
  • •Familiar with Microsoft Office (Outlook, Word, Excel, PowerPoint).
Skills:OrganizationPrioritizationEffective communicationCustomer relationship buildingProblem handling
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn