Premier Service Manager- Ludhiana (Noida, UP, IN, 201301)

HSBC
Ludhiana, Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Collaboration","Proactive","Customer orientation"]

Serve as a pivotal customer-facing lead within the International Wealth and Premier Banking branch network, supporting Premier Relationship Managers (PRMs) to drive income plans through acquisition, cross-sales, retention, and growth. Act as the first point of contact when PRMs are unavailable, handling client needs with strong knowledge of HSBC systems and procedures. Meet KPIs for referrals and promote credit card and general insurance products while delivering premium service and maintaining control and operational standards.

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FursaFursa
HSBC
HSBC
4 days ago

Premier Service Manager- Ludhiana (Noida, UP, IN, 201301)

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Job Summary

Serve as a pivotal customer-facing lead within the International Wealth and Premier Banking branch network, supporting Premier Relationship Managers (PRMs) to drive income plans through acquisition, cross-sales, retention, and growth. Act as the first point of contact when PRMs are unavailable, handling client needs with strong knowledge of HSBC systems and procedures. Meet KPIs for referrals and promote credit card and general insurance products while delivering premium service and maintaining control and operational standards.
Location: Ludhiana, Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients when PRMs are absent to ensure seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Meet KPIs for referrals and cross-selling opportunities, including credit card and general insurance products.

Key Requirements

  • •Graduate degree.
  • •Minimum of two to five years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Exceptional and updated knowledge of banking products, systems, and processes.
  • •Strong customer orientation with the ability to provide exemplary, premium service.
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsCollaborationProactiveCustomer orientation
Certifications:FEDAINISM (Demat)IRDA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn