Staff Product Designer, Provider CRM & Prospect Management

Headway
New York, San Francisco, Seattle
Workplace: HybridFull timeUSD 212,000 - 265,000 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Systems thinking","Funnel thinking","Visual design craft","Interaction design craft"]

Design the provider CRM experience end-to-end, turning a static client list into a living prospect pipeline for provider-sourced patients. Lead the creation of an AI front desk and scheduling assistant that handles inquiries, booking, and follow-up while defining trust signals and automation boundaries. Collaborate with PM and engineering, run research with providers, and prototype using AI tools like Claude and Cursor through launch and iteration.

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FursaFursa
Headway
Headway
3 days ago

Staff Product Designer, Provider CRM & Prospect Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Design the provider CRM experience end-to-end, turning a static client list into a living prospect pipeline for provider-sourced patients. Lead the creation of an AI front desk and scheduling assistant that handles inquiries, booking, and follow-up while defining trust signals and automation boundaries. Collaborate with PM and engineering, run research with providers, and prototype using AI tools like Claude and Cursor through launch and iteration.
Location: New York, San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Own the provider CRM experience from prospect reach to active patient in care, anchoring the Provider Sourced Patients pod with PM and engineering.
  • •Design the client list as a prospect pipeline (stages, status, drop-off signals, and actions at each step).
  • •Design an AI front desk and scheduling assistant for inquiries, booking, and follow-up, including trust signals and automation boundaries.
  • •Design experiences for different provider types without fragmenting the overall experience.
  • •Conduct provider research to validate solutions and iterate alongside the design system and AI design practices.

Pay and Benefits

Salary: USD 212,000 - 265,000 annually
Equity and Bonus:Equity
Perks:Equity CompensationHealth InsuranceDentalVisionHsa /401kParental LeavePaid LeaveEmployee AssistanceLearning BudgetPaid Holidays

Key Requirements

  • •8+ years of product design experience with significant CRM, pipeline, operational, or marketplace work.
  • •Have done real 0→1 work by defining new product surfaces, especially when requirements aren’t fully written yet.
  • •Think in funnels and be able to diagnose drop-off and measure how design changes move metrics.
  • •Design stateful, multi-actor systems (provider, prospect, patient) with awareness of the full pipeline.
  • •Experience designing agentic or AI-powered workflows (conversational flows, intelligent automation, or replacing manual steps with AI-driven experiences).
Experience:8+ years
Skills:Systems thinkingFunnel thinkingVisual design craftInteraction design craft
Tech Stack:ClaudeCursorMagicPatternsClaude CodeClaude.ai

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website