French Customer Service

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication","Empathy"]

Provide exceptional customer support in a full-time on-site role in Cairo, handling French-language inquiries with efficiency and empathy. Resolve customer issues, deliver tailored solutions, and maintain consistently high customer satisfaction through strong communication and professional phone etiquette. Collaborate in a fast-paced environment, applying problem-solving, active listening, and attention to detail. Fresh graduates are welcome, and familiarity with CRM tools is a plus.

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FursaFursa
Sutherland
Sutherland
21 hours ago

French Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide exceptional customer support in a full-time on-site role in Cairo, handling French-language inquiries with efficiency and empathy. Resolve customer issues, deliver tailored solutions, and maintain consistently high customer satisfaction through strong communication and professional phone etiquette. Collaborate in a fast-paced environment, applying problem-solving, active listening, and attention to detail. Fresh graduates are welcome, and familiarity with CRM tools is a plus.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and empathetically.
  • •Address inquiries and resolve customer issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain high levels of customer satisfaction in a fast-paced environment.

Pay and Benefits

Salary: EGP 33,000 monthly

Key Requirements

  • •Fluency in French at B2/C1 level (MUST).
  • •Strong skills in customer service and customer support.
  • •Experience in a customer-facing role, with CRM tools familiarity as a plus.
  • •Proficiency in professional phone etiquette and communication techniques.
  • •Demonstrated problem-solving, active listening, and attention to detail.
Skills:Problem-solvingActive listeningAttention to detailCommunicationEmpathy
Languages:French
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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