In-Store Digital Specialist | Retail | IKEA RSO Jebel Ali (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Documentation","Training","Analytical mindset","Improvement-oriented","Comfortable in fast-paced environments"]

Drive and improve in-store digital solutions across IKEA RSO Jebel Ali, owning tools like kiosks, assisted selling applications, digital signage, mobile tools, and customer meeting point solutions. Monitor performance using KPIs, ensure operational readiness through coworker training and SOPs, and support omnichannel integration to reduce customer journey friction. Coordinate vendors and stakeholders, and support instore marketing automation and AI-enabled, data-driven initiatives through pilots and scale readiness.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 days ago

In-Store Digital Specialist | Retail | IKEA RSO Jebel Ali (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive and improve in-store digital solutions across IKEA RSO Jebel Ali, owning tools like kiosks, assisted selling applications, digital signage, mobile tools, and customer meeting point solutions. Monitor performance using KPIs, ensure operational readiness through coworker training and SOPs, and support omnichannel integration to reduce customer journey friction. Coordinate vendors and stakeholders, and support instore marketing automation and AI-enabled, data-driven initiatives through pilots and scale readiness.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Own and operate in-store digital solutions including kiosks, assisted selling tools, digital signage, mobile tools, and customer meeting point solutions.
  • •Monitor and analyze KPI performance of in-store digital solutions to identify gaps and provide actionable insights.
  • •Ensure operational readiness and adoption through coworker training, SOP creation, and support during rollout and post-launch phases.
  • •Drive omnichannel integration in-store to connect physical touchpoints with digital channels and reduce customer journey friction.
  • •Coordinate vendors and internal stakeholders to deliver, maintain, and enhance digital solutions, while supporting marketing automation and AI/data-driven initiatives.

Key Requirements

  • •Experience working with digital solutions in a retail or omnichannel environment.
  • •Strong understanding of customer journeys across physical and digital touchpoints.
  • •Working knowledge of in-store technologies, APIs, CMS, basic integrations, and analytics tools.
  • •Hands-on experience in web and mobile technologies, including experience with programming languages.
  • •Strong documentation and training capabilities with an analytical, improvement-oriented mindset.
Experience:RetailOmnichannelAIData-drivenMarketing automation
Skills:DocumentationTrainingAnalytical mindsetImprovement-orientedComfortable in fast-paced environments
Tech Stack:APIsCMSAnalytics toolsWeb technologiesMobile technologiesMarketing automationAIData-driven initiativesIntegrations

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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