6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Partner with customers to accelerate business value and maximize ROI from their Salesforce investment. Use Salesforce Customer Success methodology to assess goals, guide adoption paths, and provide recommendations across clouds and industries. Support organizational strategy, governance, and change, demonstrate hands-on product knowledge, identify risks, build executive relationships, and proactively communicate technical updates, outages, and end-of-life changes.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use Salesforce Customer Success methodology to understand customer goals and recommend actions to achieve business and technology objectives.
•Develop knowledge of customers’ Salesforce implementation and evangelize capabilities across Salesforce clouds.
•Guide customers on organizational strategy, governance, and change processes based on customer needs.
•Apply hands-on Salesforce product knowledge to map platform features to customer priorities and roadmaps.
•Proactively identify customer risks, implement adoption paths, and deliver business value while maintaining executive-level relationships and communicating relevant technical updates.

Key Requirements

•7-10 years of relevant industry experience.
•In-depth knowledge of one or more lines of business (a specific cloud or industry).
•Strong consulting skills and a track record as a Trusted Advisor driving business value.
•Ability to lead influential conversations at the C-level, facilitate difficult discussions, and handle objections.
•Fluency in a second European language is required, with French preferred.

Experience:7-10 years

Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationStakeholder management

Languages:French

Tech Stack:SalesforceAgentforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use Salesforce Customer Success methodology to understand customer goals and recommend actions to achieve business and technology objectives.
•Develop knowledge of customers’ Salesforce implementation and evangelize capabilities across Salesforce clouds.
•Guide customers on organizational strategy, governance, and change processes based on customer needs.
•Apply hands-on Salesforce product knowledge to map platform features to customer priorities and roadmaps.
•Proactively identify customer risks, implement adoption paths, and deliver business value while maintaining executive-level relationships and communicating relevant technical updates.

Key Requirements

•7-10 years of relevant industry experience.
•In-depth knowledge of one or more lines of business (a specific cloud or industry).
•Strong consulting skills and a track record as a Trusted Advisor driving business value.
•Ability to lead influential conversations at the C-level, facilitate difficult discussions, and handle objections.
•Fluency in a second European language is required, with French preferred.

Experience:7-10 years

Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationStakeholder management

Languages:French

Tech Stack:SalesforceAgentforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor