Customer Success Manager

Canary Technologies
Singapore, Thailand
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Collaboration","Time-management","Analytical thinking"]

A proactive Customer Success Manager to support APAC deployments, nurture long-term client relationships, and drive growth within Mid-Market and SMB accounts. You’ll collaborate with Customer Success, Sales, and Product teams across APAC to ensure successful deployments, maximize value, and expand Canary’s footprint in hospitality technology.

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Canary Technologies
Canary Technologies
4 months ago

Customer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

A proactive Customer Success Manager to support APAC deployments, nurture long-term client relationships, and drive growth within Mid-Market and SMB accounts. You’ll collaborate with Customer Success, Sales, and Product teams across APAC to ensure successful deployments, maximize value, and expand Canary’s footprint in hospitality technology.
Location: Singapore, Thailand
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients.
  • •Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start.
  • •Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value.
  • •Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap.
  • •Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business

Pay and Benefits

Perks:Travel AllowanceCanary DaysSelf Improvement

Key Requirements

  • •Bachelor's degree
  • •3–5 years of Customer Success experience in a SaaS environment
  • •Proven track record of onboarding clients through complex technical challenges
  • •Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
  • •Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
Experience:3-5 yearsHospitalitySaaS
Education:Bachelor's
Skills:CommunicationRelationship-buildingCollaborationTime-managementAnalytical thinking
Languages:Thai
Tech Stack:SaaSHospitality tech

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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