Customer Success Manager

Crusoe
Denver
Workplace: OnsiteFull timeUSD 155,000 - 175,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Communication","Presentation","Relationship building","Adaptability"]

Own customer success for cloud-based AI and ML solutions, building strong technical relationships and guiding customers through implementation and optimization. Monitor customer progress against KPIs and help maximize ROI by delivering strategic guidance on industry and technical changes. Provide trainings and workshops, resolve customer issues, and equip clients with the tools and knowledge to achieve business and sustainability goals.

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FursaFursa
Crusoe
Crusoe
2 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own customer success for cloud-based AI and ML solutions, building strong technical relationships and guiding customers through implementation and optimization. Monitor customer progress against KPIs and help maximize ROI by delivering strategic guidance on industry and technical changes. Provide trainings and workshops, resolve customer issues, and equip clients with the tools and knowledge to achieve business and sustainability goals.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and maintain strong customer relationships by understanding business needs and technical requirements.
  • •Provide technical guidance and support for customers’ implementation and optimization of cloud-based AI/ML solutions, including Kubernetes solutions.
  • •Conduct regular performance monitoring and reporting to ensure achievement of KPIs and ROI.
  • •Stay up to date on industry trends, technical advancements, and regulatory changes to advise clients.
  • •Deliver customer training and workshops and resolve customer concerns to support satisfaction and retention.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeavePaid HolidaysHealth InsuranceDentalVisionHsa ContributionsPaid ParentalLife InsurancePaid DisabilityWellness StipendCommuter BenefitsCell Phone401kVolunteer Time

Key Requirements

  • •Bachelor’s degree in Business, Engineering, or a related field.
  • •Proven experience in customer success or technical account management in a technology-driven environment.
  • •Strong understanding of AI and ML technologies and ability to communicate complex concepts clearly.
  • •Strong interpersonal, communication, and presentation skills.
  • •Ability to build relationships at all levels and adapt in a fast-paced, ambiguous environment.
Experience:AICloud services
Education:Bachelor's in Business or Engineering
Skills:Problem-solvingCommunicationPresentationRelationship buildingAdaptability
Tech Stack:Kubernetes

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor