Care Center-Client First Solutions

Serve as a TCC Client First Solutions Advisor, delivering exceptional client service and first-call resolution for highly complex requests across care center, branches, and multiple banking specialties (e.g., cards and loan servicing). Resolve escalated calls and complex operational issues within policies, manage risk items and compliance, and communicate solutions to clients, internal teams, and third parties. Work with minimal oversight, provide direction to peers, and help identify revenue blockers and recurring complaint trends.