Senior Manager of Customer Success (Enterprise)

Lead the Customer Success team responsible for Owner’s most valuable and complex enterprise customers, including multi-location restaurant groups, franchises, and high-ARR accounts. Manage and develop Customer Success Managers to deliver a high-touch, strategic customer experience that drives retention, expansion, and measurable business outcomes. Establish playbooks for complex stakeholders, partner closely with the SVP of Customer Success and cross-functional leaders, and scale enterprise customer support as Owner grows.