Senior Manager of Customer Success (Enterprise)

Owner.com
United States
Workplace: RemoteFull timeUSD 160,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Leadership","Communication","Analytical skills","Problem-solving","Adaptability"]

Lead the Customer Success team responsible for Owner’s most valuable and complex enterprise customers, including multi-location restaurant groups, franchises, and high-ARR accounts. Manage and develop Customer Success Managers to deliver a high-touch, strategic customer experience that drives retention, expansion, and measurable business outcomes. Establish playbooks for complex stakeholders, partner closely with the SVP of Customer Success and cross-functional leaders, and scale enterprise customer support as Owner grows.

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FursaFursa
Owner.com
Owner.com
2 months ago

Senior Manager of Customer Success (Enterprise)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Customer Success team responsible for Owner’s most valuable and complex enterprise customers, including multi-location restaurant groups, franchises, and high-ARR accounts. Manage and develop Customer Success Managers to deliver a high-touch, strategic customer experience that drives retention, expansion, and measurable business outcomes. Establish playbooks for complex stakeholders, partner closely with the SVP of Customer Success and cross-functional leaders, and scale enterprise customer support as Owner grows.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the team managing Owner’s most valuable and complex enterprise customer relationships.
  • •Develop Customer Success Managers to deliver high-touch, strategic customer experiences focused on retention and expansion.
  • •Partner with multi-location restaurant brands and franchise groups to maximize value of Owner’s platform and drive measurable growth.
  • •Reduce churn by ensuring proactive account management and tailored retention/growth strategies across stakeholders.
  • •Create best practices and playbooks for managing complex accounts, and help scale strategic customer success as the company grows.

Pay and Benefits

Salary: USD 160,000 - 175,000 annually
Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

  • •7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software.
  • •3+ years of experience managing Customer Success Managers or Account Managers with a track record of building high-performing teams.
  • •Experience managing high-ARR customers with multi-location operations.
  • •Experience working with franchises or clients with multiple stakeholders (plus).
  • •Strong analytical, verbal/written communication, and problem-solving skills with an executive-level relationship management approach.
Experience:7+ yearsSaaSPOSRestaurant technologySMB software
Skills:LeadershipCommunicationAnalytical skillsProblem-solvingAdaptability
Tech Stack:AISaaSCRMPOSOnline ordering

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn