MS Engineer VC Support- L1

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Documentation","Teamwork","Troubleshooting","Ability to work under pressure"]

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems by monitoring private/public cloud infrastructure, detecting issues early, and restoring services quickly. Investigate incidents to root cause, execute approved maintenance activities like patching and configuration changes, and support clients via phone or chat. Improve service delivery through knowledge updates, automation of routine tasks, and effective shift handovers while following ITIL-based operational processes.

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FursaFursa
NTT
NTT
1 month ago

MS Engineer VC Support- L1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems by monitoring private/public cloud infrastructure, detecting issues early, and restoring services quickly. Investigate incidents to root cause, execute approved maintenance activities like patching and configuration changes, and support clients via phone or chat. Improve service delivery through knowledge updates, automation of routine tasks, and effective shift handovers while following ITIL-based operational processes.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor client Collaboration, Contact Centre, and Voice infrastructure for issues and address them before escalation.
  • •Investigate incidents, identify root causes, and restore services efficiently.
  • •Execute approved maintenance activities such as patching and configuration changes.
  • •Provide telephonic or chat support to clients when needed.
  • •Install, configure, and operate audio/video equipment and AV systems for events and video conferences, while documenting setups and troubleshooting in real time.

Key Requirements

  • •2+ years of experience in VC-AV solutions, network management, and IT security management.
  • •Strong understanding of audio signal flow, gain staging, and video formats/resolutions.
  • •Knowledge of the ITIL framework and incident management activities.
  • •Technical ability to perform 1st-level monitoring, basic fault finding, and fault escalation using documented operational processes, ticketing, and change request systems.
  • •Working knowledge liaising with carriers and vendors for fault resolution; Cisco WebEx knowledge is an added advantage.
Experience:VC/AVNetwork managementIT securityCloud infrastructureIncident management
Education:Bachelor's in IT
Skills:CommunicationDocumentationTeamworkTroubleshootingAbility to work under pressure
Languages:English
Tech Stack:ITILCiscoCisco WebExWebExPrivate cloudPublic cloudTicket managementChange request systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn