Sutherland

3 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

On-site Cairo-based Customer Service Specialist delivering exceptional support, handling inquiries, resolving issues, and maintaining high levels of customer satisfaction in a fast-paced telecom environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy to resolve inquiries
•Provide tailored solutions to meet customer needs
•Maintain a positive customer experience through effective communication and professional phone etiquette
•Collaborate with teams to ensure timely issue resolution and issue escalation when needed
•Contribute to high levels of customer satisfaction and loyalty in a fast-paced environment

Key Requirements

•Fluency in English is a MUST! (B2/C1 level)
•Strong skills in Customer Service and Customer Support
•Proven ability to enhance Customer Satisfaction and Customer Experience
•Problem-solving, active listening, and attention to detail
•Experience in a customer-facing role and familiarity with CRM tools is a plus

Experience:Telecommunications

Skills:CommunicationEmpathyProblem-solvingActive listeningCustomer serviceCustomer support

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy to resolve inquiries
•Provide tailored solutions to meet customer needs
•Maintain a positive customer experience through effective communication and professional phone etiquette
•Collaborate with teams to ensure timely issue resolution and issue escalation when needed
•Contribute to high levels of customer satisfaction and loyalty in a fast-paced environment

Key Requirements

•Fluency in English is a MUST! (B2/C1 level)
•Strong skills in Customer Service and Customer Support
•Proven ability to enhance Customer Satisfaction and Customer Experience
•Problem-solving, active listening, and attention to detail
•Experience in a customer-facing role and familiarity with CRM tools is a plus

Experience:Telecommunications

Skills:CommunicationEmpathyProblem-solvingActive listeningCustomer serviceCustomer support

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor