Customer Success Advisor - ASEAN

Autodesk
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Customer discovery","Cross-functional collaboration","Independent execution","Data-driven engagement","Customer relationship management"]

Support customer outcomes by helping customers realize value from Autodesk solutions across the ASEAN region. Proactively engage customers using data signals, develop adoption strategies, and identify at-risk accounts to realign them toward success. Collaborate with Sales, Renewals, Channel Partners, Support, and Services to deepen satisfaction and loyalty, and uncover opportunities to expand relationships through value discovery. Work within a collaborative global Customer Success team.

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FursaFursa
Autodesk
Autodesk
15 hours ago

Customer Success Advisor - ASEAN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customer outcomes by helping customers realize value from Autodesk solutions across the ASEAN region. Proactively engage customers using data signals, develop adoption strategies, and identify at-risk accounts to realign them toward success. Collaborate with Sales, Renewals, Channel Partners, Support, and Services to deepen satisfaction and loyalty, and uncover opportunities to expand relationships through value discovery. Work within a collaborative global Customer Success team.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use data-triggered signals to proactively engage customers and align product capabilities with customer outcomes
  • •Establish adoption strategies to increase customer value and product usage
  • •Identify and engage at-risk accounts using discovery skills and realign them toward success
  • •Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
  • •Deliver a high-quality customer experience that deepens satisfaction and loyalty

Key Requirements

  • •5-7 years in Customer Success, Account Management, or a related customer-facing role
  • •Experience navigating cross-functional collaboration with internal and external stakeholders
  • •Proficiency in Salesforce or similar CRM systems
  • •Experience with SaaS, cloud-based software, or subscription business models
  • •Proven track record of working independently while driving measurable impact
Experience:5-7 years
Skills:Customer discoveryCross-functional collaborationIndependent executionData-driven engagementCustomer relationship management
Tech Stack:SalesforceCRM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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