RTX

2 weeks ago

Customer Service Centre Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the Customer Service Centre (CSC) team focused on repair, rest, and stores, ensuring customer inventory is accurately received, tested, inspected, repaired, and shipped in line with contractual and financial targets. Collaborate with Programme Management, Quality, Engineering, Exports, and Global Trade to mitigate risks, drive continuous improvement (SQCDP), and develop team performance through reviews, training, and certification management.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide day-to-day leadership and management of the CSC team to meet operational and monthly performance targets.
•Oversee verification testing, diagnostics, repair, inspection, and ensure work is completed to customer specifications and financial targets.
•Manage internal and external shipment of customer returns to meet customer requirements and comply with RTX policies, standards, and regulatory obligations.
•Coordinate workloads, schedules, and resources to meet operational priorities and customer commitments while communicating risks to stakeholders.
•Champion continuous improvement initiatives and lead team development through performance reviews, training, certifications, and attendance/time recording.

Pay and Benefits

Perks:Paid LeavePensionAnnual BonusHealth InsuranceDentalSick PayParental Leave

Key Requirements

•Extensive management experience in a similar environment.
•Leadership experience managing diverse teams.
•Strong SAP and MS Office skills.
•Experience in a mixed-mode manufacturing environment using ERP system interfaces.
•Strong communication and presentation skills.

Experience:ManufacturingERPInventoryLogistics

Skills:LeadershipCommunicationStakeholder managementContinuous improvementRisk mitigation

Tech Stack:SAPMS OfficeERP

Eligibility

Security Clearance:BPSSSC

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX