4 months ago

Client Operations Specialist | Bilingual English & Mandarin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Organized Client Operations Specialist in Kuala Lumpur handling multilingual client interactions for Tarro’s restaurant-tech platform. You’ll address client concerns across channels, build trusted advisor relationships, maintain ongoing engagement, provide effective solutions, and coordinate translation between English and Mandarin to ensure client success and satisfaction.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Address clients' concerns effectively through various communication channels.
•Establish a trusted strategic advisor relationship with our clients.
•Maintain sustainable relationships with clients through active engagement and open communication.
•Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues.
•Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution

Key Requirements

•Professional fluency in English and Mandarin.
•Quick and willing learner who can master all product and call-taking details.
•Enthusiasm for our business; takes ownership and acts on behalf of the company.
•Excellent verbal and written communication skills; strong work ethic and can-do attitude.
•Ability to work well under high pressure and connect with clients over the phone

Experience:Restaurant technologySaaSHospitality

Skills:CommunicationProblem-solvingCustomer serviceEmpathyMultitasking

Languages:EnglishMandarin

Company Brief

Tarro

Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.

Industry: Fintech Infrastructure

Website

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Tarro

4 months ago

Client Operations Specialist | Bilingual English & Mandarin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Address clients' concerns effectively through various communication channels.
•Establish a trusted strategic advisor relationship with our clients.
•Maintain sustainable relationships with clients through active engagement and open communication.
•Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues.
•Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution

Key Requirements

•Professional fluency in English and Mandarin.
•Quick and willing learner who can master all product and call-taking details.
•Enthusiasm for our business; takes ownership and acts on behalf of the company.
•Excellent verbal and written communication skills; strong work ethic and can-do attitude.
•Ability to work well under high pressure and connect with clients over the phone

Experience:Restaurant technologySaaSHospitality

Skills:CommunicationProblem-solvingCustomer serviceEmpathyMultitasking

Languages:EnglishMandarin

Company Brief

Tarro

Industry: Fintech Infrastructure

Website