Senior Technical Support Engineer

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Analytical","Troubleshooting","Problem-solving"]

Provide world-class technical support to customers, partners, and internal teams, managing customer issues and escalations through resolution. Diagnose and reproduce problems, drive the technical support lifecycle to success, and communicate clearly with both customers and stakeholders. Coordinate with regional partners and other teams to identify product defects, speed up resolutions, and proactively reduce escalations in mission-critical cloud environments.

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FursaFursa
Salesforce
Salesforce
3 hours ago

Senior Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide world-class technical support to customers, partners, and internal teams, managing customer issues and escalations through resolution. Diagnose and reproduce problems, drive the technical support lifecycle to success, and communicate clearly with both customers and stakeholders. Coordinate with regional partners and other teams to identify product defects, speed up resolutions, and proactively reduce escalations in mission-critical cloud environments.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class technical support to customers, partners, and internal teams.
  • •Manage customer issues and escalations using the Salesforce CRM system.
  • •Lead the technical support lifecycle by analyzing and reproducing problems and managing customer expectations through resolution.
  • •Work with regional partners on proactive support, enablement, and guidance.
  • •Coordinate with other teams to identify, report, and accelerate product defect resolutions and deflect at-risk escalations.

Key Requirements

  • •5+ years supporting mission-critical software components, with exposure to cloud-native applications/architecture.
  • •Demonstrable Java programming experience, including debugging in Java or another object-oriented language.
  • •Strong relational database fundamentals, especially Oracle and MS SQL Server.
  • •Hands-on experience with Windows and Linux (Red Hat and SuSE) operating systems.
  • •Knowledge of cloud platforms such as Azure, AWS, or GCP.
Experience:5+ yearsCloudMission-critical softwareTechnical support
Education:Bachelor's
Skills:CommunicationCollaborationAnalyticalTroubleshootingProblem-solving
Languages:English
Tech Stack:JavaOracleMS SQL ServerWindowsLinuxRed HatSUSEAzureAWSGCPOpenAPI SpecificationSwaggerRESTSOAP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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