Banking Operations Governance Team Lead

Wise
Tallinn
Workplace: HybridFull timeEUR 3,300 - 4,250 monthlyFunction: Banking, Lending & CreditSkills: ["People leadership","Coaching","Stakeholder management","Analytical judgment","Written communication"]

Lead a Banking Operations Governance team to ensure Wise’s banking partner access, signatory governance, due diligence, portal administration, documentation, and control evidence are safe, consistent, well-documented, and scalable. You’ll manage specialists, performance against SLAs and operational KPIs, first-level escalations, and governance framework implementation, using metrics and proactive monitoring to prevent operational gaps and ensure regulatory compliance.

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Wise
Wise
2 days ago

Banking Operations Governance Team Lead

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Job Summary

Lead a Banking Operations Governance team to ensure Wise’s banking partner access, signatory governance, due diligence, portal administration, documentation, and control evidence are safe, consistent, well-documented, and scalable. You’ll manage specialists, performance against SLAs and operational KPIs, first-level escalations, and governance framework implementation, using metrics and proactive monitoring to prevent operational gaps and ensure regulatory compliance.
Location: Tallinn
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Banking Operations Governance Specialists, supporting performance and professional growth while improving governance processes.
  • •Manage workload, capacity, SLA performance, quality, and coverage to handle urgent work without sacrificing control quality or long-term improvement.
  • •Serve as first-level escalation point and provide guidance and resolution for complex operational matters.
  • •Monitor and report team performance metrics while ensuring readiness for unexpected situations and maintaining high-quality process documentation.
  • •Implement governance frameworks and standardized processes for partner access management and signatory controls to support regulatory compliance and reduce operational inefficiencies.

Pay and Benefits

Salary: EUR 3,300 - 4,250 monthly

Key Requirements

  • •At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.
  • •Experience managing team performance, workload, prioritisation, quality, and delivery against SLAs or operational KPIs.
  • •Track record of coaching and developing people, including supporting performance and building capability in ambiguous situations.
  • •Experience identifying process gaps and turning them into practical improvements, documentation, operating rhythms, or governance frameworks.
  • •Strong stakeholder management skills, including communicating trade-offs, managing expectations, and challenging scope constructively.
Skills:People leadershipCoachingStakeholder managementAnalytical judgmentWritten communication
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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