Front Office Supervisor at The Apurva Kempinski Bali

Supervise day-to-day reception operations to deliver exceptional guest service in line with Kempinski and Leading Quality Assurance standards. Oversee room sales, VIP/group/crew room assignments, registrations, and cashier work; coordinate with other departments to ensure accurate guest information; handle requests and complaints with follow-up. Lead onboarding and ongoing training for receptionists, maintain complaint records and end-of-shift handovers, and support administrative reporting and hotel loyalty updates.