Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad

DP World
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer service"]

Coordinate customer communication for export/import rail shipments and terminal activities, sharing railing details, train/port arrival status, buffer shifting updates, and in-transit information. Manage daily updates on vehicle holds, outstanding follow-ups, and balance confirmations to support smooth payments and clearance. Prepare and send required shipping documents and confirmations (PDA receipts, VDS letters, delivery orders, pre-deposit account emails) and support sales with tariff and reporting needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DP World
DP World
3 months ago

Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Coordinate customer communication for export/import rail shipments and terminal activities, sharing railing details, train/port arrival status, buffer shifting updates, and in-transit information. Manage daily updates on vehicle holds, outstanding follow-ups, and balance confirmations to support smooth payments and clearance. Prepare and send required shipping documents and confirmations (PDA receipts, VDS letters, delivery orders, pre-deposit account emails) and support sales with tariff and reporting needs.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Share railing details and provide daily updates on train running and port arrival status for export/import shipments.
  • •Provide daily buffer shifting, vehicle hold, and in-transit details to support fast turnaround and clearance.
  • •Prepare and send shipping-related documents and receipts (PDA receipts, VDS letters, notice to trade, delivery orders) and support bill of lading release.
  • •Support sales with email updates on terminal and rail tariffs and provide export reports as required.
  • •Manage customer account follow-ups by sending heads-up emails, balance confirmation details, and pre-deposit account confirmations.

Key Requirements

  • •Good communication skills in English (oral and written).
  • •Competency in customer service with an excellent command of customer services.
  • •Ability to respond to day-to-day customer queries to ensure service continuity.
  • •Ability to manage regular customer updates and follow-ups on shipment and account status.
  • •Ability to prepare and handle customer documentation required for shipping and handover processes.
Education:Bachelor's
Skills:CommunicationCustomer service
Languages:English

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor