Enterprise Customer Success Manager

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Presentation","Collaboration","Time management"]

Manage large enterprise Datadog customers to drive adoption, ensure successful onboarding, and sustain renewal health by collaborating with Sales, Technical Solutions, and cross-functional teams. You’ll own customer success plans, monitor usage, and build relationships with key stakeholders across the account, traveling for onsite visits as needed in a fast-paced, hybrid Datadog environment.

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DataDog
DataDog
9 months ago

Enterprise Customer Success Manager

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Last checked: 21 hours agoStatus: Live

Job Summary

Manage large enterprise Datadog customers to drive adoption, ensure successful onboarding, and sustain renewal health by collaborating with Sales, Technical Solutions, and cross-functional teams. You’ll own customer success plans, monitor usage, and build relationships with key stakeholders across the account, traveling for onsite visits as needed in a fast-paced, hybrid Datadog environment.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
  • •Own and project manage the on-boarding process for new customers.
  • •Discover, own and manage the customer’s success plan.
  • •Monitor and analyze usage trends to uncover renewal opportunities and risks.
  • •Act as the primary owner of customer adoption and health.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3+ years in a Customer Success or Account Management role in B2B SaaS.
  • •Experience working with a portfolio of accounts that included large Enterprise.
  • •Experienced in driving discovery to understand your customers’ key pain points, objectives and priorities.
  • •Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers; able to shift messaging to audience expectations.
  • •Willingness to travel for customer onsite visits and events as required; fluent in written and spoken Japanese and English, with high conversational level in spoken English.
Experience:3+ yearsSaaSEnterpriseB2B
Skills:CommunicationRelationship-buildingPresentationCollaborationTime management
Languages:JapaneseEnglish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
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Glassdoor: 4.1
WebsiteLinkedIn