DoorDash US

7 months ago

Advanced Specialist, MXO Merchant Sentiment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Merchant Sentiment Specialist provides relationship-driven support to DoorDash’s high-value merchant partners, owning concerns end-to-end, collaborating with cross-functional teams, and guiding issues to resolution with empathy, sound judgment, and privacy-conscious practices. The role supports premium MXO programs, shapes new workflows, and ensures consistent, high-quality merchant experiences across time zones.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as consistent point of contact for assigned merchants and guide issues to resolution
•Collaborate with Sales, Account Owners, Operations, and other teams to provide coordinated, seamless support
•Document interactions clearly to ensure continuity and quality across systems
•Balance timely support with accurate, empathetic problem-solving
•Participate in onboarding and pilots for new workflows or technologies and contribute to team culture and process improvements

Key Requirements

•Excellent written and verbal communication with merchants
•Ability to build trust and manage relationships across cross-functional teams
•Strong problem-solving skills with a customer-centric approach
•Comfort with multiple communication channels (phone, Zoom, email) and documenting interactions
•Willingness to adapt to evolving processes and participate in pilots

Experience:Merchant experienceCustomer serviceRelationship building

Skills:CommunicationProblem-solvingEmpathyRelationship-buildingTime-management

Languages:English

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

7 months ago

Advanced Specialist, MXO Merchant Sentiment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as consistent point of contact for assigned merchants and guide issues to resolution
•Collaborate with Sales, Account Owners, Operations, and other teams to provide coordinated, seamless support
•Document interactions clearly to ensure continuity and quality across systems
•Balance timely support with accurate, empathetic problem-solving
•Participate in onboarding and pilots for new workflows or technologies and contribute to team culture and process improvements

Key Requirements

•Excellent written and verbal communication with merchants
•Ability to build trust and manage relationships across cross-functional teams
•Strong problem-solving skills with a customer-centric approach
•Comfort with multiple communication channels (phone, Zoom, email) and documenting interactions
•Willingness to adapt to evolving processes and participate in pilots

Experience:Merchant experienceCustomer serviceRelationship building

Skills:CommunicationProblem-solvingEmpathyRelationship-buildingTime-management

Languages:English

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn