Advanced Specialist, MXO Merchant Sentiment

DoorDash US
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Empathy","Relationship-building","Time-management"]

Merchant Sentiment Specialist provides relationship-driven support to DoorDash’s high-value merchant partners, owning concerns end-to-end, collaborating with cross-functional teams, and guiding issues to resolution with empathy, sound judgment, and privacy-conscious practices. The role supports premium MXO programs, shapes new workflows, and ensures consistent, high-quality merchant experiences across time zones.

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FursaFursa
DoorDash US
DoorDash US
9 months ago

Advanced Specialist, MXO Merchant Sentiment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Merchant Sentiment Specialist provides relationship-driven support to DoorDash’s high-value merchant partners, owning concerns end-to-end, collaborating with cross-functional teams, and guiding issues to resolution with empathy, sound judgment, and privacy-conscious practices. The role supports premium MXO programs, shapes new workflows, and ensures consistent, high-quality merchant experiences across time zones.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as consistent point of contact for assigned merchants and guide issues to resolution
  • •Collaborate with Sales, Account Owners, Operations, and other teams to provide coordinated, seamless support
  • •Document interactions clearly to ensure continuity and quality across systems
  • •Balance timely support with accurate, empathetic problem-solving
  • •Participate in onboarding and pilots for new workflows or technologies and contribute to team culture and process improvements

Key Requirements

  • •Excellent written and verbal communication with merchants
  • •Ability to build trust and manage relationships across cross-functional teams
  • •Strong problem-solving skills with a customer-centric approach
  • •Comfort with multiple communication channels (phone, Zoom, email) and documenting interactions
  • •Willingness to adapt to evolving processes and participate in pilots
Experience:Merchant experienceCustomer serviceRelationship building
Skills:CommunicationProblem-solvingEmpathyRelationship-buildingTime-management
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn