Sutherland

1 week ago

Sr. Account Manager - Banking and Financial Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead performance and improvement for a banking/financial services client account by driving weekly coaching sessions, huddles, deliverables, and continuous improvement plans. Serve as a client advocate by using attendance and performance insights to spot issues and propose ways to improve products, processes, and policies. Manage people by setting accountability discussions, identifying training needs, and keeping team members informed on internal and external updates.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive weekly coaching sessions, triads, and huddles; develop team strategy to achieve operational goals.
•Lead continuous improvement activities, training, and action plans.
•Deliver weekly coaching compliance (including RCAs and action plans) and track team attendance infractions using internal tools.
•Advocate for the client by proposing ideas to improve their product, business, processes, and/or policies.
•Set up accountability discussions on attendance and performance challenges; determine training needs and communicate internal/external updates to employees.

Key Requirements

•5 years of operations and management experience with process transformation experience.
•4 to 5 years of banking and financial services experience, including customer service processes and services.
•Experience managing and directing associates/team manager resources across 100 to 150 people.
•Strong analytical skills to interpret data, identify trends, and recommend improvements.
•Strong verbal and written communication skills; able to manage multiple schedules and initiatives and work onsite in Clark, Pampanga.

Experience:BankingFinancial services

Skills:LeadershipAnalytical skillsContinuous improvementTime managementCommunication

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 week ago

Sr. Account Manager - Banking and Financial Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive weekly coaching sessions, triads, and huddles; develop team strategy to achieve operational goals.
•Lead continuous improvement activities, training, and action plans.
•Deliver weekly coaching compliance (including RCAs and action plans) and track team attendance infractions using internal tools.
•Advocate for the client by proposing ideas to improve their product, business, processes, and/or policies.
•Set up accountability discussions on attendance and performance challenges; determine training needs and communicate internal/external updates to employees.

Key Requirements

•5 years of operations and management experience with process transformation experience.
•4 to 5 years of banking and financial services experience, including customer service processes and services.
•Experience managing and directing associates/team manager resources across 100 to 150 people.
•Strong analytical skills to interpret data, identify trends, and recommend improvements.
•Strong verbal and written communication skills; able to manage multiple schedules and initiatives and work onsite in Clark, Pampanga.

Experience:BankingFinancial services

Skills:LeadershipAnalytical skillsContinuous improvementTime managementCommunication

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor