Ashby

2 months ago

Manager of Strategic Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a tenured team of strategic CSMs serving Ashby's largest and most complex enterprise customers. Drive adoption and retention by building scalable processes, coaching for growth, and advocating cross-functionally with Product, Implementation, Support, and Contract Management to deliver high-impact, repeatable outcomes as the company scales in the enterprise SaaS space.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership.
•Uplevel team performance through 1:1 coaching, skill development, and operational rigor.
•Drive process optimization across the customer journey — with a particular focus on adoption and optimization.
•Advocate for the CSM team cross-functionally across Product, Support, Sales, RevOps, and Contract Management.
•Balance building scalable process with delivering the bespoke experiences our most complex customers expect.

Pay and Benefits

Perks:Paid LeaveEquityHealth InsuranceParental LeaveLearning BudgetEquipment Budget

Key Requirements

•Team Leadership & Coaching: experience leading and developing Customer Success Managers in a SaaS environment with a culture of empathy, accountability, and continuous growth.

Experience:SaaSEnterpriseCustomer Success

Skills:CommunicationLeadershipCoachingProblem-solvingData-drivenCross-functional collaboration

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

2 months ago

Manager of Strategic Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of CSMs who serve as the primary point of contact for customers post-onboarding and throughout the partnership.
•Uplevel team performance through 1:1 coaching, skill development, and operational rigor.
•Drive process optimization across the customer journey — with a particular focus on adoption and optimization.
•Advocate for the CSM team cross-functionally across Product, Support, Sales, RevOps, and Contract Management.
•Balance building scalable process with delivering the bespoke experiences our most complex customers expect.

Pay and Benefits

Perks:Paid LeaveEquityHealth InsuranceParental LeaveLearning BudgetEquipment Budget

Key Requirements

•Team Leadership & Coaching: experience leading and developing Customer Success Managers in a SaaS environment with a culture of empathy, accountability, and continuous growth.

Experience:SaaSEnterpriseCustomer Success

Skills:CommunicationLeadershipCoachingProblem-solvingData-drivenCross-functional collaboration

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor