RTX

1 month ago

Responsable de la Satisfaction Client | Customer Satisfaction Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead strategic initiatives to boost customer satisfaction and loyalty in aerospace services. Analyze customer feedback, drive cross-functional governance, and implement end-to-end improvements in processes, training, and reporting to ensure exceptional client experiences.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and implement global strategies with senior leadership to improve customer satisfaction and loyalty
•Collect, analyze, and interpret customer feedback from surveys, reviews, and direct interactions
•Identify and resolve customer issues proactively to ensure swift resolution and customer delight
•Identify opportunities to streamline and improve customer service processes, policies, and procedures
•Initiate and support training programs for customer-facing teams to enhance service skills and ensure alignment with company standards

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePensionMerit ProgramFree ParkingCommuter Benefits

Key Requirements

•Bachelor's degree in Business Administration, Engineering, Marketing, or related field (Master's degree/MBA preferred)
•Minimum 10 years of experience in post-sale/customer service roles
•Proven experience in customer service management within the aerospace industry
•Strong analytical skills with ability to translate data into actionable strategies
•Proficiency in CRM software and ability to collaborate cross-functionally

Experience:10+ yearsAerospaceCustomer servicePost-sale

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingAnalytical thinkingCollaboration

Languages:EnglishFrench

Tech Stack:CRM

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX