Salesforce

1 month ago

Product Specialist/Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Specialist Solutions Architect for Agentforce Contact Center, acting as the hands-on technical expert for enterprise deployments from design through go-live. Collaborates with sales, CS, and services to ensure customer value, surfaces field insights to the product team, leads architectural reviews, and represents the product at events. Travel ~20-25%; focus on architecting customer-first, scalable agentic experiences.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the technical architecture for complex Agentforce Contact Center deployments, from initial design through successful go-live. Lead architectural reviews, workshops, and proof-of-concept builds with enterprise customers and prospects.
•Drive customer success at scale: Work alongside sales, customer success, and professional services to ensure customers realize full value from Agentforce Voice, digital channels, and agentic-led experiences. Be the technical escalation point for complex implementation challenges and help set customers up for long-term agentic-first success.
•Serve as the product team’s voice of the customer: Translate field learnings, customer blockers, and deployment patterns back to the Product Management organization. Provide structured feedback that directly influences the Agentforce Contact Center roadmap and helps shape how the platform is built at scale.
•Lead thought leadership and enablement: Represent Agentforce Contact Center at events; author reference architectures, solution briefs, and best practice guides.
•Collaborate cross-functionally: Partner with engineering, UX, GTM, and SI partners on complex opportunities; bring field-validated insights to product planning and help ensure the platform is deployable and competitive.

Travel: Medium travel

Key Requirements

•5+ years of hands-on technical experience in enterprise contact center architecture or deployment, including at least 2 years leading complex, multi-stakeholder implementations across voice, digital channels, and CRM integrations
•5+ years in a customer-facing technical role (solutions architect, field delivery engineer, technical consultant, or equivalent)
•Deep expertise in contact center platforms (CCaaS), communications protocols (SIP, WebRTC), and CRM integration patterns
•Demonstrated experience designing and deploying agentic AI, conversational automation, or intelligent routing solutions at enterprise scale
•Ability to lead complex architectural discussions with both engineering teams and C-suite executives with equal fluency

Experience:5+ yearsEnterprise contact centerAICRMContact center

Skills:CommunicationLeadershipCustomer focusProblem-solving

Tech Stack:SIPWebRTCCRMPythonJavaScriptApex

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Product Specialist/Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the technical architecture for complex Agentforce Contact Center deployments, from initial design through successful go-live. Lead architectural reviews, workshops, and proof-of-concept builds with enterprise customers and prospects.
•Drive customer success at scale: Work alongside sales, customer success, and professional services to ensure customers realize full value from Agentforce Voice, digital channels, and agentic-led experiences. Be the technical escalation point for complex implementation challenges and help set customers up for long-term agentic-first success.
•Serve as the product team’s voice of the customer: Translate field learnings, customer blockers, and deployment patterns back to the Product Management organization. Provide structured feedback that directly influences the Agentforce Contact Center roadmap and helps shape how the platform is built at scale.
•Lead thought leadership and enablement: Represent Agentforce Contact Center at events; author reference architectures, solution briefs, and best practice guides.
•Collaborate cross-functionally: Partner with engineering, UX, GTM, and SI partners on complex opportunities; bring field-validated insights to product planning and help ensure the platform is deployable and competitive.

Travel: Medium travel

Key Requirements

•5+ years of hands-on technical experience in enterprise contact center architecture or deployment, including at least 2 years leading complex, multi-stakeholder implementations across voice, digital channels, and CRM integrations
•5+ years in a customer-facing technical role (solutions architect, field delivery engineer, technical consultant, or equivalent)
•Deep expertise in contact center platforms (CCaaS), communications protocols (SIP, WebRTC), and CRM integration patterns
•Demonstrated experience designing and deploying agentic AI, conversational automation, or intelligent routing solutions at enterprise scale
•Ability to lead complex architectural discussions with both engineering teams and C-suite executives with equal fluency

Experience:5+ yearsEnterprise contact centerAICRMContact center

Skills:CommunicationLeadershipCustomer focusProblem-solving

Tech Stack:SIPWebRTCCRMPythonJavaScriptApex

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor