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M42

1 day ago

Senior Manager, Group Vendor Performance & Relationship Management

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Source: Company careers pageValidated by: Fursa AI

Last checked: 36 minutes agoStatus: Live

Job Summary

Oversee strategic vendor relationships and performance for Enterprise Business Services, acting as the principal relationship and escalation point across IT, facilities, business intelligence, and procurement. Own the enterprise SLA/KPI framework, monitor delivery and relationship health, and drive corrective actions. Provide commercial governance across pricing, rate cards, commitments, savings, and off-contract spend, shaping renewal and exit recommendations with executive-ready insights.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead strategic vendor relationships across Enterprise Business Services as the principal relationship and escalation point for vendors, service owners, platforms, and operating entities.
•Establish and run the vendor governance rhythm, including performance reviews, executive business reviews, steering committees, and escalation forums with clear action ownership and closure.
•Own the enterprise SLA and KPI framework for strategic contracts, ensuring consistent metric definitions, reliable performance data, and alignment with internal service expectations.
•Monitor service delivery and relationship health to identify performance deterioration, recurring issues, and continuity risks, driving corrective action with accountable stakeholders.
•Provide commercial oversight across the portfolio (pricing adherence, rate cards, volume commitments, entitlements, savings evidence, scope creep, and off-contract expenditure) and shape renewal/extension/renegotiation/exit recommendations with executive-ready reporting.

Key Requirements

•Bachelor’s degree in Business, Supply Chain, Finance, Law, Healthcare Administration, or a related discipline.
•10 to 14 years of experience in strategic vendor management, contract performance, outsourcing, supplier governance, or commercial management.
•Experience managing a high-value, complex vendor portfolio across business units, legal entities, service areas, or countries.
•Strong commercial and contractual expertise across pricing structures, rate cards, service levels, savings validation, benchmarking, renewals, and contractual remedies.
•Advanced Excel skills and experience with ERP, procure-to-pay, or contract management platforms; familiarity with business intelligence reporting; professional certifications such as CIPS, WorldCC, or ITIL and Arabic are advantageous.

Experience:Strategic vendor managementContract performanceOutsourcingSupplier governanceCommercial managementHealthcare

Education:Bachelor's

Skills:Executive communicationStakeholder managementAnalytical thinkingLeadershipGovernance

Certifications:CIPSWorldCCITIL

Languages:EnglishArabic

Tech Stack:ExcelERPProcure-to-payContract management platformsBusiness intelligence reporting

Company Brief

M42

M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.

Industry: Venture Capital

Headquarters: Dubai, United Arab Emirates

Website