Senior Scaled Customer Education Specialist

Samsara
Chicago
Workplace: RemoteFull timeUSD 80,622.5 - 121,950 annuallyFunction: Customer Support (Service Desk)Experience: 3-4 yearsSkills: ["Communication","Presentation","Facilitation","Relationship building","Analytical thinking"]

Design and deliver scaled customer education for a connected-operations platform, focusing on commercial and mid-market accounts. Facilitate cohort-based one:many programs, live webinars/vILT, and community experiences; develop and update training materials aligned to product and audience needs. Use internal and external tools to improve delivery, field customer questions confidently, and analyze engagement/impact data to iterate on learning journeys across multiple industries.

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FursaFursa
Samsara
Samsara
1 day ago

Senior Scaled Customer Education Specialist

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Last checked: 48 minutes agoStatus: Live

Job Summary

Design and deliver scaled customer education for a connected-operations platform, focusing on commercial and mid-market accounts. Facilitate cohort-based one:many programs, live webinars/vILT, and community experiences; develop and update training materials aligned to product and audience needs. Use internal and external tools to improve delivery, field customer questions confidently, and analyze engagement/impact data to iterate on learning journeys across multiple industries.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build, deliver, and facilitate cohort-based one:many customer programs from onboarding through advanced product adoption.
  • •Design new live and community learning experiences that connect physical and digital assets.
  • •Produce and adapt training materials in line with team standards and brand guidelines as products and audiences evolve.
  • •Manage live session logistics including registration, delivery, Q&A facilitation, polling, and post-session follow-up resources.
  • •Collaborate with Customer Success and Product teams to address knowledge gaps and use engagement/impact data to improve training.

Pay and Benefits

Salary: USD 80,622.5 - 121,950 annually
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •3–4 years of experience teaching or delivering training, including at least 1 year in scaled one-to-many delivery models.
  • •Excellent communication, presentation, and facilitation skills to explain complex platform concepts to diverse audiences.
  • •Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
  • •Strong working grasp of instructional design and ability to structure content around clear learning objectives.
  • •Ability to analyze engagement/impact data and iterate on training content; plus strong prioritization and attention to detail.
Experience:3-4 yearsSaaSCustomer educationWebinars
Skills:CommunicationPresentationFacilitationRelationship buildingAnalytical thinking
Tech Stack:SlidoSamsara CommunityLMSAI modelsVideo tutorials

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn