Customer Solution Ambassador (Part-Time)

FB Financial
United States
Part timeFunction: Customer Support (Service Desk)Skills: ["Verbal communication","Written communication","Problem-solving","Customer focus","Teamwork"]

Solve customer requests and improve customer experience by delivering a high-quality, “drum roll please” service on every contact. Use exceptional verbal and written communication, strong problem-solving, and personalized support to resolve issues on first contact. Measure success through individual key performance goals and customer satisfaction scores while working in a fast-paced, team-based support environment.

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FursaFursa
FB Financial
FB Financial
1 day ago

Customer Solution Ambassador (Part-Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Solve customer requests and improve customer experience by delivering a high-quality, “drum roll please” service on every contact. Use exceptional verbal and written communication, strong problem-solving, and personalized support to resolve issues on first contact. Measure success through individual key performance goals and customer satisfaction scores while working in a fast-paced, team-based support environment.
Location: United States
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Solve customer requests to improve customer experience on every contact.
  • •Provide exceptional verbal and written support and personalized experiences.
  • •Resolve customer issues on first contact.
  • •Perform successfully in a fast-paced support environment while meeting customer satisfaction goals.
  • •Communicate and collaborate effectively in a team-based environment.

Key Requirements

  • •At least one year of customer service experience is required.
  • •Bilingual in Spanish is highly preferred.
  • •Call center experience is a plus.
  • •Strong computer skills required.
  • •Ability to work Saturday and evening hours.
Experience:Customer serviceCall centerBanking
Skills:Verbal communicationWritten communicationProblem-solvingCustomer focusTeamwork
Languages:Spanish

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website