Customer Care Senior Associate

NTT
Philippines
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Confidentiality","Problem-solving","Adaptability"]

Serve as a first point of contact for customers as a Digital Customer Service Representative. Accurately assess needs, respond to inquiries and complaints, and resolve complex, sensitive issues using provided resources and company policies. Handle customer requests professionally, maintain required documentation and call-history records, and support customer fulfillment by coordinating with third parties when needed. Stay current on program and product information through continuous learning while maintaining confidentiality and data-use guidelines.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Customer Care Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers as a Digital Customer Service Representative. Accurately assess needs, respond to inquiries and complaints, and resolve complex, sensitive issues using provided resources and company policies. Handle customer requests professionally, maintain required documentation and call-history records, and support customer fulfillment by coordinating with third parties when needed. Stay current on program and product information through continuous learning while maintaining confidentiality and data-use guidelines.
Location: Philippines
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class customer service by assessing needs and recommending appropriate solutions.
  • •Respond to inquiries and complaints with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly in line with provided resources.
  • •Complete required documentation for each interaction, including updating call history and coordinating fulfillment with third parties when needed.
  • •Maintain program and product knowledge through continuous learning while adhering to confidentiality and data-use legislation and guidelines.

Key Requirements

  • •Passion for customer satisfaction and prior experience is a strong asset.
  • •English proficiency for customer interactions.
  • •Experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs with familiarity navigating systems; able to work all required shifts.
Experience:FoodRetailCustomer service
Skills:CommunicationEmpathyConfidentialityProblem-solvingAdaptability
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn